Strategic Consulting &
Our holistic review explores your entire customer service center to help you understand your challenges and move your center to the next level.
Hands on training programs customized for your center's unique needs and designed to help your WFM team implement the concepts they learn.
Need short term WFM leadership or help with your forecasts? Our contract WFM program allows you to rent a WFM expert.
Do you have the right number of Agents? Our customized models identify and explain the staffing you need to meet your customers' needs.
Long Term Planning
MSA and Contract Review
Contact/ Call/ Customer Service Center and Independent Contractor contract review. Transactional attorney available.
Whether your center is growing or looking to save, understanding the vital role of WFM and correct staffing is critical to customer satisfaction. Our WFM assessment will identify opportunities and help improve your center's performance.