Strategic Consulting & 

Implementation

´╗┐Expert WFM Assessment

Whether your center is growing or looking to save, understanding the vital role of WFM and correct staffing is critical to customer satisfaction.  Our WFM assessment will identify opportunities and help improve your center's performance.

Center Assessments

Our holistic review explores your entire customer service center to help you understand your challenges and move your center to the next level.

Customized Training

Hands on training programs customized for your center's unique needs and designed to help your WFM team implement the concepts they learn.

Contract WFM

Need short term WFM leadership or help with your forecasts?  Our contract WFM program allows you to rent a WFM expert.

Long Term Planning

Do you have the right number of Agents?  Our customized models identify and explain the staffing you need to meet your customers' needs.

MSA and Contract Review

Contact/ Call/ Customer Service Center and Independent Contractor contract review. Transactional attorney available.

Call

443.451.4301 

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2013 by Proactive Planning Group